Water leaks

As a property owner, you need to act quickly when you find a water leak. Prompt action helps you avoid water loss, higher bills and damage to your property.

You are responsible for:

  • all water recorded on your water meter, including water lost through leaks
  • all pipes and fittings connected to the meter on your property.

Common sources of water leaks

Leaks can appear in many places, both visible and hidden, including:

  • underground pipes
  • inside walls
  • toilets
  • taps
  • pools and irrigation systems.

You may notice:

  • damp or wet patches 
  • reduced water pressure
  • a sudden increase in your water bill.

How to check for a water leak

Monitor your water meter

You can use your water meter to detect unusual water use.

To run a simple leak test:

  1. Turn off all taps and water-using appliances in and around your property.
  2. Make sure no one uses the toilet.
  3. Record your water meter reading.
  4. Wait at least one hour before using water.
  5. Record the meter reading again.

If the reading changed from your initial reading, you likely have a water leak. If the meter dial moves straight away after turning everything off, you almost certainly have a leak.

Check common problem areas

  • Toilets: add a few drops of food colouring to the cistern. If colour appears in the bowl without flushing, you have a leak.
  • Irrigation systems: look for damaged pipes, leaks or incorrect settings that cause overwatering.
  • Swimming pools: check for cracks or unexplained water loss.
  • Appliances: check your hot water system, fridge and other connected appliances for drips or moisture. 

What to do if you find a leak

Leaks on your property

If you find or suspect a leak on your property, contact a licensed plumber to locate and repair it.

Leaks at the meter

  • Soggy ground, but meter not moving: this may indicated a leak in Council infrastructure. Call us on 1300 676 243 to report it or lodge a report an issue form.
  • Soggy ground and meter moving: this usually indicates a leak on your side of the meter.
    • check the meter connection for visible leaks
    • call us on 1300 676 243 if the leak appears to be at the meter
    • contact a licensed plumber for any leaks within your property.

Preventing water leaks

Taking a few simple steps can help reduce the risk of leaks and save water and money:

  • Avoid planting large trees near water pipes or mains as their roots can damage the pipes.
  • Regularly check pools for cracks or water loss.
  • Maintain your irrigation system and adjust settings as needed
  • Turn taps off gently to prolong the lifespan of washers
  • Address water hammering by installing appropriate fittings
  • Always use licensed professionals for plumbing and building work.

By taking these steps, you can effectively manage and prevent water leaks, safeguarding both your property and your wallet.

 

 

Back to top